Customer Service

In order to serve you the best way we can, we advise you to check the page “Travel info” where you will find all the information you need to schedule and organize your trip, but also complete or manage your booking.

If however, you don’t find all the information you look for, then send us an email at [email protected] and we will reply within our working days and hours. In case you want to speak with an agent, please call at 0030 215 215 6510, daily from 08:00 until 21:00.

We would like to inform you that all reservations made by Sky Express’s customer service centre and the company’s offices at airports are charged 10 €. The charge is applied per person for each reservation.

 

 

 

Finance Dept.: If you wish to receive an invoice, please fill in the form you will find here:  Invoice Request

Was there a problem with your baggage upon your arrival at the airport? 

Please accept our apologies for the inconvenience caused and we assure you we will do our best in order to help you.

In the unlikely event that your baggage has not been returned within 7 days after arrival,  the claim must be presented to Sky Express in writing within 21 days after your arrival, with the following documentation:

  1. a) Original P.I.R (Property Irregularity Report) document issued by Lost and Found at the Arrival Airport;
  2. b) Detailed list of contents of each missing piece of baggage;
  3. c) Original passenger receipt of luggage ticket, and in the case of a group, all the passenger receipts of the luggage.
 
 

Documentation forwarded after 21 days cannot be considered, either for search activities or settlement of claim.

Passengers should not include the following items in their checked baggage:
a) Fragile and perishable items;
b) Valuables;
c) Computers and personal electronic devices;
d) Stored data;
e) Camera;
f) Any medication or medical equipment;
g) Valuable documents such as business documents, passports, certificates, identification documents, negotiable papers etc.

We do not accept fragile, perishable, and inadequately-packed baggage. Baggage with pre-existing damage shall likewise be accepted as a Limited Release Baggage. The Limited Release Baggage Tag releases the airline from liabilities on baggage resulting from any pre-existing damage or unsuitability for transport.

A claim must be presented to Sky Express in writing within 7 days of the complaint with the following documentation:
a) Original P.I.R. (Property Irregularity Report) issued by Lost and Found Office from Handling Company, a detailed list of damaged or missing items;
b) Original passenger receipt of luggage ticket, and in the case of a group, all the passenger receipts of the luggage.
Documentation forwarded after 7 days cannot be considered for further claims – settlement.

We are unable to accept liability for damage to baggage due to wear and tear, which includes the following:
a) Minor cuts, scratches, scuffs, dents, dirt and stains;
b) Damage to wheels, feet or handles;
c) Damage to fragile or perishable items;
d) Damage due to over-packed baggage;
e) Loss of external locks, pull straps, security straps or zipper tabs;
f) Baggage accepted under the conditions of the Limited Release Tag
g) Items confiscated by airport authorities or security.

May we kindly ask you to send all the original scanned documents to the following email address: [email protected]