FAQ

If you wish to receive an invoice, please fill in the form you will find here: Invoice Request

In case something goes wrong with your luggage we are here to help. You can read all about the procedure you have to follow here:

If your luggage is not returned to you within 7 days, send us a written application within 21 days from the date you arrived at your destination. You will need the following documents:

• Original P.I.R. document (Property Irregularity Report) that was issued by the Lost and Found office at the arrival airport.
• A detailed list of all the contents of each missing luggage.
• Your luggage ticket and in case you are travelling with a group, every passenger’s luggage ticket. Your baggage tag or in case you are travelling with a group, every passenger’s baggage tag.

Don’t place them in the baggage you drop-off at the check-in counters. Put them in your handbag or carry-on baggage and make sure you keep documents such as these close:

• a. Fragile objects
• b. Receipts
• c. Laptops and other electronic devices
• d. Stored data
• e. Cameras
• f. Any medication or medical equipment
• g. Valuable documents such as passports, certificates, ID certifications, work documents etc.

Fragile, damaged or insufficiently packaged luggage.If your suitcase is damaged, we do accept it at check-in, but we place a 'limited responsibility baggage' tag on it. This ensures we all know any likely damage was not caused in the course of the trip but was already there.

File a written complaint within 7 days from the date you received the damaged luggage. You will need the following documents:

• a. Original P.I.R. document (Property Irregularity Report) that was issued by the Lost and Found office, by the Handling Company.
• b. A detailed list of all the damaged or missing objects.
• c.Your luggage ticket or in case you are travelling with a group, every passenger’s luggage ticket. Your baggage tag or in case you are travelling with a group, every passenger’s baggage tag.
• d.Documents that are not sent to us within 7 days cannot be taken into account for further arrangements or settlements.

We don’t bear responsibility for any of the following damages:

• a. Small cuts, scratches, stains, blows, dirt.
• b. Damage to the wheels, straps, or handles of the baggage.
• c. Damage to fragile objects.
• d. Damage due to excessive packaging of the luggage.
• e. Loss of outside locks, straps, or zip ties.
• f. Luggage that was accepted as a ‘’limited responsibility baggage”.
• g. Objects that were confiscated by airport authorities.

Note: Scan and send all of your original documents to: customercare@skyexpress.gr