Frequently asked questions about your:


Booking questions

1

I would like to receive an invoice.

If you wish to receive an invoice, please fill in the form you will find here: Invoice Request

Luggage questions

1

Lost my luggage. Now what?

In case something goes wrong with your luggage we are here to help. You can read all about the procedure you have to follow here:

If your luggage is not returned to you within 7 days, send us a written application within 21 days from the date you arrived at your destination. You will need the following documents:

  • Original P.I.R. document (Property Irregularity Report) that was issued by the Lost and Found office at the arrival airport.
  • A detailed list of all the contents of each missing luggage.
  • Your luggage ticket and in case you are travelling with a group, every passenger’s luggage ticket. Your baggage tag or in case you are travelling with a group, every passenger’s baggage tag.
2

Where should I keep objects that I never, ever want to lose?

Don’t place them in the baggage you drop-off at the check-in counters. Put them in your handbag or carry-on baggage and make sure you keep documents such as these close:

  • a. Fragile objects
  • b. Receipts
  • c. Laptops and other electronic devices
  • d. Stored data
  • e. Cameras
  • f. Any medication or medical equipment
  • g. Valuable documents such as passports, certificates, ID certifications, work documents etc.
3

What kind of luggage we won’t accept at check-in?

Fragile, damaged or insufficiently packaged luggage.If your suitcase is damaged, we do accept it at check-in, but we place a 'limited responsibility baggage' tag on it. This ensures we all know any likely damage was not caused in the course of the trip but was already there.

4

My luggage was damaged. What can I do?

File a written complaint within 7 days from the date you received the damaged luggage. You will need the following documents:

  • a. Original P.I.R. document (Property Irregularity Report) that was issued by the Lost and Found office, by the Handling Company.
  • b. A detailed list of all the damaged or missing objects.
  • c.Your luggage ticket or in case you are travelling with a group, every passenger’s luggage ticket. Your baggage tag or in case you are travelling with a group, every passenger’s baggage tag.
  • d.Documents that are not sent to us within 7 days cannot be taken into account for further arrangements or settlements.
5

Minor damage

We don’t bear responsibility for any of the following damages:

  • a. Small cuts, scratches, stains, blows, dirt.
  • b. Damage to the wheels, straps, or handles of the baggage.
  • c. Damage to fragile objects.
  • d. Damage due to excessive packaging of the luggage.
  • e. Loss of outside locks, straps, or zip ties.
  • f. Luggage that was accepted as a ‘’limited responsibility baggage”.
  • g. Objects that were confiscated by airport authorities.

Note: Scan and send all of your original documents to: customercare@skyexpress.gr

Contact us

We are available daily 08:00 AM to 9:00 PM.