FAQ. As in ‘Frequently Asked Questions’, of course!

I would like to receive an invoice.

If you wish to receive an invoice, please fill in the form you will find here: Invoice Request

Lost my luggage. Now what?

In case something goes wrong with your luggage we are here to help. You can read all about the procedure you have to follow here:

If your luggage is not returned to you within 7 days, send us a written application within 21 days from the date you arrived at your destination. You will need the following documents:

• Original P.I.R. document (Property Irregularity Report) that was issued by the Lost and Found office at the arrival airport.
• A detailed list of all the contents of each missing luggage.
• Your luggage ticket and in case you are travelling with a group, every passenger’s luggage ticket. Your baggage tag or in case you are travelling with a group, every passenger’s baggage tag.

Where should I keep objects that I never, ever want to lose?

Don’t place them in the baggage you drop-off at the check-in counters. Put them in your handbag or carry-on baggage and make sure you keep documents such as these close:

• a. Fragile objects
• b. Receipts
• c. Laptops and other electronic devices
• d. Stored data
• e. Cameras
• f. Any medication or medical equipment
• g. Valuable documents such as passports, certificates, ID certifications, work documents etc.

What kind of luggage we won’t accept at check-in?

Fragile, damaged or insufficiently packaged luggage.If your suitcase is damaged, we do accept it at check-in, but we place a 'limited responsibility baggage' tag on it. This ensures we all know any likely damage was not caused in the course of the trip but was already there.

My luggage was damaged. What can I do?

File a written complaint within 7 days from the date you received the damaged luggage. You will need the following documents:

• a. Original P.I.R. document (Property Irregularity Report) that was issued by the Lost and Found office, by the Handling Company.
• b. A detailed list of all the damaged or missing objects.
• c.Your luggage ticket or in case you are travelling with a group, every passenger’s luggage ticket. Your baggage tag or in case you are travelling with a group, every passenger’s baggage tag.
• d.Documents that are not sent to us within 7 days cannot be taken into account for further arrangements or settlements.

Minor damage

We don’t bear responsibility for any of the following damages:

• a. Small cuts, scratches, stains, blows, dirt.
• b. Damage to the wheels, straps, or handles of the baggage.
• c. Damage to fragile objects.
• d. Damage due to excessive packaging of the luggage.
• e. Loss of outside locks, straps, or zip ties.
• f. Luggage that was accepted as a ‘’limited responsibility baggage”.
• g. Objects that were confiscated by airport authorities.

Note: Scan and send all of your original documents to: customercare@skyexpress.gr