Carrier: CRETAN AVIATION OPERATIONS AVIATION AND COMMERCIAL SOCIETE ANONYME, distinctive title SKY EXPRESS S.A., company registration Nr: 77782327000, TIN 999082370, Registered seat at N. Kazantzakis State Airport, Heraklion Crete, Greece

PREAMBLE

Ι. These General Conditions of Cargo Carriage (hereinafter the "Conditions") govern and constitute a binding contract between the airline holding a valid Air Operator Certificate (AOC) within the European Union (hereinafter the "Carrier") and the shipper and/or their authorized agent (hereinafter the "Agent") for point-to-point air cargo carriage, as well as for any ancillary or related service, including but not limited to acceptance, storage, security screening, palletization, depalletization, transshipment, Road Feeder Service (RFS) and delivery (if/as applied by the Carrier).

ΙΙ. These Conditions are incorporated by reference into every Air Waybill (AWB), whether paper or electronic (e-AWB) and form an integral and inseparable part of the contract of carriage. They apply complementarily to the applicable legislative framework and international conventions, without deviating from mandatory law provisions.

III. The Parties acknowledge, on the one hand, the duty of care of the Air Carrier in the performance of the carriage, as arising from and governed by the applicable Contract of Carriage and the relevant national, European Union and international legislation, it being expressly agreed that the present terms do not establish any separate, additional or extended contractual or tortious liability of the Air Carrier beyond that expressly provided for under the applicable legal framework. On the other hand, the Parties acknowledge the exclusive and full responsibility of the Agent for the accuracy, completeness, truthfulness and legality of all information, declarations, classifications, instructions, packaging, labelling and the overall regulatory and customs compliance of the cargo throughout the entire supply chain, from acceptance to final delivery.

Article 1 — Definitions

For the purposes of these Conditions, the following terms shall have the following meanings:

1.1 Air Waybill (AWB) / Electronic Air Waybill (e-AWB): The document or electronic record evidencing the conclusion of the contract of air cargo carriage, the receipt of the cargo by the Carrier, and the conditions under which the carriage is performed. The Air Waybill (AWB / e-AWB) is non-negotiable, does not constitute a document of title and does not evidence or embody any right of ownership or disposal over the cargo.

1.2 Applicable Convention: The Montreal Convention of 1999 (MC99) and, where not applicable, the Warsaw Convention system and its amendments.

1.3 Shipment / Cargo: One or more packages, parcels, or units of cargo accepted under a single AWB/e-AWB for carriage to one consignee.

1.4 SDR (Special Drawing Right): The international monetary unit as defined by the International Monetary Fund. Conversion into national currency is made according to the applicable law and the law of the court seized of the case.

1.5 Third-party Cargo Handler / Station: An independent ground handler or storage entity acting as an authorized representative of the Carrier for operational purposes.

1.6 SOP (Standard Operating Procedures): The operating procedures applied per location and facility by the Carrier and/or its authorized partners.

1.7 Special Cargo: Cargo requiring special acceptance, handling, or conditions, such as but not limited to dangerous goods (DG), live animals (AVI), perishables (PER), human remains (HUM), valuables (VAL), pharmaceutical and temperature-sensitive cargo, as well as any other cargo with increased operational or regulatory risk.

1.8 ULD (Unit Load Device): Pallets, nets, or containers suitable for loading on an aircraft, including ULDs provided by the Agent upon the Carrier's approval.

1.9 RFS (Road Feeder Service): Road feeder carriage forming part of the air contract of carriage, to the extent permitted by law.

1.10 Security Screening: The prescribed security checks (X-ray, ETD, physical search, etc.) in accordance with aviation and EU legislation.

Article 2 — Scope of Application and Applicable Law

2.1 These Conditions apply to any carriage of cargo performed by the Carrier using aircraft operated by the Carrier itself, as well as to any ancillary or related service necessary for the acceptance, storage, security screening, transshipment, and delivery of the cargo, where such services are performed by the Carrier itself or by third-party service providers or handlers acting in the performance of the contract of carriage, in accordance with and subject to the limits of the Applicable Convention and applicable law.

2.2 Forwarding arrangements, interline carriage, or code-share arrangements shall apply only where expressly agreed in writing. In the absence of such agreement, the carriage shall, for the purposes of these Conditions, be treated as point-to-point carriage, subject to the provisions of the Applicable Convention.

2.3 International carriage is governed by the Montreal Convention of 1999. Where the Montreal Convention does not apply, the Warsaw Convention system, as amended, shall apply. These Conditions shall apply insofar as they do not conflict with provisions of mandatory law.

2.4 Domestic carriage within Greece is governed by Greek law, including Law 1815/1988, and supplemented by these Conditions, insofar as they do not conflict with provisions of mandatory law.

2.5 In the event of a conflict with a mandatory rule of law, such mandatory rule shall prevail, without affecting the validity or enforceability of the remaining provisions.

Article 3 — Air Waybill (AWB / e-AWB) and Contract

3.1 The AWB/e-AWB constitutes evidence of the contract of carriage and of the receipt of the cargo in apparent good condition, unless reservations are recorded thereon.

3.2 Where technically and regulatory feasible, the electronic AWB shall be the standard. A paper AWB shall be issued only where required by competent authorities or for operational reasons.

3.3 The Agent bears sole and exclusive responsibility for the accuracy and completeness of all information declared in the AWB/e-AWB or transmitted electronically (including, without limitation, EDI and Cargo-XML messages).

3.4 Where the Carrier completes the AWB based on instructions provided by the Agent, responsibility for the content thereof shall remain exclusively with the Agent.

3.5 The Carrier may maintain an electronic shipment record and shipment status events for operational, monitoring, and evidentiary purposes.

Article 4 — Cargo Acceptance, Packaging, Marking and Security

4.1 The Agent shall deliver cargo ready for carriage, properly packaged, marked, and labeled, accompanied by complete and accurate supporting documentation.

4.2 Packaging shall: withstand the ordinary risks inherent in air carriage, prevent leakage, contamination, or infestation, allow safe handling and stacking, comply with the Carrier’s technical specifications in accordance with the Carrier’s technical specifications, without any inspection or acceptance constituting a representation of fitness.

4.3 The Carrier reserves the right to refuse any cargo that: is dangerous or unlawful, does not comply with security requirements, is incompatible with the aircraft type, routing, or handling facilities.

4.4 Security screening shall be conducted in accordance with applicable legislation. The Agent shall be responsible for any delay, expense, or consequence arising from non-compliance.

4.5 The Agent shall provide any additional information requested by the Carrier or competent authorities, including, without limitation, HS codes, commodity descriptions, and security-related instructions.

Article 5 — Special Cargo

5.1 Special Cargo shall be accepted only subject to prior special acceptance and in accordance with the Carrier’s applicable regulations, requirements, and operational procedures.

5.2 Perishable and temperature-controlled cargo shall require approved packaging, realistic temperature limits, and an appropriate risk mitigation plan.

5.3 Live animals shall be carried in accordance with applicable animal welfare regulations, routing restrictions, and seasonal limitations.

5.4 Human remains, valuables, fragile cargo, or high-value shipments shall be subject to enhanced security measures and documentation requirements.

5.5 The Carrier shall not be liable for any inherent deterioration, alteration, or damage of Special Cargo, to the extent permitted by the Applicable Convention.

Article 6 — Dangerous Goods (DG)

6.1 The Agent represents and warrants that any shipment containing or potentially containing Dangerous Goods fully complies with: the ICAO Technical Instructions, the IATA Dangerous Goods Regulations (IATA DGR), all applicable State and Operator Variations, and any applicable national or European Union legislation.

6.2 The Agent bears sole and exclusive responsibility for the correct identification, classification, and declaration of Dangerous Goods, for proper packaging, marking, and labeling, and for compliance with quantity limits and applicable packing instructions.

6.3 Where required by applicable regulations, a Shipper’s Declaration for Dangerous Goods shall be duly completed and signed. The use of electronic declarations shall be permitted only where accepted by the Carrier and the competent authorities.

6.4 The Agent declares that its personnel involved in the handling of Dangerous Goods have received the required training and certification in accordance with Competency-Based Training and Assessment (CBTA) standards.

6.5 In the event of undeclared or misdeclared Dangerous Goods (Hidden DG), the Carrier shall be entitled to refuse, segregate, or render the shipment safe, to report the incident to the competent authorities, and to charge the Agent for any related costs, damages, losses, or fines.

6.6 The Agent shall indemnify and hold harmless the Carrier against any loss, damage, cost, or liability arising from any breach of the provisions of this Article by the Agent or its servants or agents.

Article 7 — Lithium Batteries and Related Items

7.1 Lithium batteries, whether shipped as standalone items or contained in or packed with equipment, shall be accepted only in accordance with the applicable Packing Instructions (PI 965–970).

7.2 The Agent shall ensure that the applicable State of Charge limits are observed, that measures are taken to prevent short circuits or unintentional activation, and that the packaging is suitable for air transport.

7.3 The Carrier reserves the right to impose additional operational restrictions or to refuse carriage where it deems this necessary for flight safety reasons.

7.4 Currency: Payment shall be made in currencies accepted by the Carrier. Where conversion is required, it shall be effected at the Carrier’s prevailing exchange rates.

Article 8 — Rates, Charges, Payment, and Right of Lien

8.1 Rates and charges shall apply, as a rule, to airport-to-airport carriage, unless otherwise expressly agreed in writing.

8.2 Charges may include, indicatively and without limitation, freight charges, fuel surcharges, security surcharges, special cargo fees, and storage, screening, or handling fees.

8.3 Payment may be prepaid or collect upon delivery, as specified in the AWB. The Agent and, upon acceptance of the cargo, the consignee shall be jointly and severally liable for all amounts due.

8.4 The Carrier retains a right of lien over the cargo for any unpaid amounts and may, in accordance with applicable law, store, return, or dispose of the cargo in order to satisfy its claims.

8.5 The Carrier is entitled to recheck the weight and dimensions of the cargo. Any under-declaration shall be corrected and invoiced accordingly, including any applicable administrative charges.

Article 9 — Customs Formalities, Governmental Requirements, and Sanctions

9.1 The Agent shall be responsible for ensuring that the cargo complies with all customs, tax, export, import, and regulatory requirements.

9.2 All commercial documents, permits, certificates, and declarations shall be submitted in a complete, accurate, and timely manner.

9.3 The Carrier may, without obligation, advance duties or taxes on behalf of the Agent. Such amounts shall be reimbursed immediately upon demand.

9.4 Any fines, seizures, delays, or damages arising from non-compliance by the Agent or its servants or agents shall be borne exclusively by the Agent.

Article 10 — Third-Party Handlers, Routing, and Schedules

10.1 The Carrier may assign acceptance, storage, build-up, break-down, or transportation activities to third-party handlers acting in the performance of the contract of carriage.

10.2 Flight schedules and delivery times are indicative only and do not constitute a guarantee.

10.3 The Carrier may modify routing, substitute aircraft, or use Road Feeder Service (RFS) where required for operational reasons.

10.4 Delays, diversions, or irregularities shall be handled in accordance with the Carrier’s internal procedures, without giving rise to any additional liability beyond that provided for under the Applicable Convention.

Article 11 — Right of Disposition of the Cargo

11.1 Provided that the original or electronic AWB/e-AWB is presented and that all applicable freight charges, fees, and charges have been fully paid, the Agent shall retain the right of disposition of the cargo until delivery to the consignee.

11.2 The right of disposition shall include, indicatively: withdrawal of the cargo at the place of departure, interruption of the carriage during transit, change of the consignee, change of the place of delivery, return of the cargo to the place of shipment.

11.3 Any exercise of the right of disposition: shall be subject to the Carrier’s operational capabilities, shall not cause risk, delay, or damage to other cargo, shall not violate customs, tax, or regulatory provisions.

11.4 The Agent shall bear sole responsibility for any cost, delay, or damage arising from the exercise of the right of disposition and shall indemnify the Carrier accordingly.

Article 12 — Delivery, Availability, Storage, and Abandonment of Cargo

12.1 Delivery of the cargo shall be effected: to the named consignee, or to its duly authorized representative, subject to identification and full settlement of all amounts due.

12.2 Delivery shall also be deemed to occur when the cargo is placed at the consignee’s disposal at the agreed place of collection.

12.3 If the consignee fails to collect the cargo within a reasonable period, the Carrier may: store the cargo, transfer it to a third-party storage facility, return it to the Agent, or, in accordance with applicable law, dispose of or destroy it.

12.4 All costs related to storage, safekeeping, return, or disposal shall be borne exclusively by the Agent, provided that such costs are not attributable to the Carrier’s fault.

12.5 Cargo that remains unclaimed and in respect of which no instructions are provided shall be deemed abandoned, in accordance with applicable law, without giving rise to any obligation of compensation on the part of the Carrier, to the extent permitted by applicable law.

Article 13 — ULDs, Palletization, Securing, and Cargo Integrity

13.1 Unit Load Devices (ULDs) provided by the Agent shall be accepted only subject to prior approval by the Carrier.

13.2 The Agent shall be responsible for: the suitability of the ULDs, proper palletization, securing and load distribution, the avoidance of weight or dimensional exceedances.

13.3 The Carrier may repack, rearrange, or reject cargo deemed unsafe, at the Agent’s expense.

13.4 Any damage to aircraft, equipment, or other cargo resulting from improper palletization or securing by the Agent shall be borne by the Agent.

Article 14 — Declared Value and Special Interest at Delivery

14.1 The Agent may declare a special interest at delivery (Declared Value for Carriage) by paying the corresponding additional charge.

14.2 The declared value: must be expressly stated on the AWB/e-AWB; may not exceed the actual value of the cargo at the place of destination.

14.3 In the absence of a declared value, only the liability limits provided for under the Applicable Convention shall apply.

14.4 The declaration of value shall not relieve the Agent of the obligation to insure the cargo.

Article 15 — Carrier Liability and Limits of Liability

15.1 The Carrier’s liability for loss, damage, or delay of cargo shall be governed exclusively by the Applicable Convention.

15.2 For international carriage governed by the Montreal Convention 1999, the Carrier’s liability for loss, damage, or delay of cargo shall be limited to the applicable Special Drawing Rights (SDR) per kilogram, in accordance with the Montreal Convention 1999, as in force at the time of the event.

15.3 In the event of partial loss or damage, only the weight of the affected packages shall be taken into account.

15.4 The Carrier shall not be liable for damage arising from: inherent defects of the cargo, inadequate packaging, acts or omissions of the Agent, acts of public authorities, war or armed conflict.

15.5 Any liability for indirect or consequential damages, loss of profits, or loss of commercial opportunities is expressly excluded.

Article 16 — Claims, Written Notices, and Limitation of Actions

16.1 Any claim against the Carrier for damage, loss, partial loss, or delay of cargo must be notified in writing; failing which, the claim shall be deemed inadmissible.

16.2 The time limits for written notice are: in case of apparent damage: immediately upon receipt, in case of non-apparent damage: within fourteen (14) days from receipt, in case of delay: within twenty-one (21) days from the date the cargo was placed at the consignee’s disposal.

16.3 Any notice must be in writing, include a sufficient description of the damage, and be sent within the above time limits.

16.4 The right to bring an action against the Carrier shall be extinguished if not exercised within two (2) years from: the date of arrival, the date on which arrival should have taken place, or the date on which carriage was discontinued.

16.5 The method of calculating the limitation period shall be governed by the law of the court seized of the case.

Article 17 — Jurisdiction

17.1 Any action may be brought, at the claimant’s option, before the courts of the Carrier’s domicile, principal place of business, place where the contract was concluded, or place of destination.

17.2 Nothing herein shall limit the jurisdictional rights arising from the Applicable Convention.

17.3 This Article shall be interpreted and applied in accordance with Article 33 of the Montreal Convention.

Article 18 — Data Protection and Confidentiality

18.1 The Carrier processes data for the performance of the contract, compliance with safety obligations, and customer service purposes.

18.2 Such processing is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation.

18.3 Data may be disclosed to third parties only to the extent necessary for the performance of carriage or as required by law.

18.4 Commercially sensitive information shall be treated as confidential and shall not be disclosed.

Article 19 — Sanctions, Export Controls, and Anti-Corruption

19.1 The Agent warrants that the cargo and the transaction do not violate international sanctions or export prohibitions.

19.2 The Carrier reserves the right to refuse or suspend carriage if a breach of sanctions is suspected.

19.3 The Agent shall indemnify the Carrier for any loss or fine arising from such breach.

Article 20 — Force Majeure

20.1 The Carrier shall not be liable for delay or damage resulting from force majeure events.

20.2 Force majeure events include, indicatively, natural disasters, war, strikes, governmental orders, and airspace closures.

20.3 In such cases, the Carrier may suspend or cancel carriage without any obligation to compensate.

Article 21 — Insurance, Final Provisions, and Validity

21.1 The Carrier does not automatically insure the cargo. The Agent bears sole responsibility for arranging insurance coverage.

21.2 Any insurance shall not affect or extend the Carrier’s limits of liability.

21.3 The invalidity of any individual provision shall not affect the validity of the remaining Terms.

21.4 Any amendment shall be valid only if made in writing by an authorized body.

21.5 These Terms shall apply to every contract of carriage from the date of their publication.

CARGO CONDITIONS OF CARRIAGE & TRADING TERMS

1. REGULATORY FRAMEWORK & APPLICABLE RULES

1.1. These Conditions set forth the commercial and operational terms governing the booking, acceptance, and carriage of air cargo across the Carrier’s network.

2. CARGO TENDERING, ACCEPTANCE & OPERATIONAL PRIORITIES

2.1. Latest Acceptance Time (LAT) & Capacity Planning: The Freight Forwarder / Shipper (hereinafter the "Forwarder") is obligated to tender cargo to the Carrier’s designated warehouse or Ground Handling Agent (GHA) no later than the established Latest Acceptance Time (LAT) for each flight. For space planning and allocation, Forwarders are required to provide provisional weights on the day of loading between 11:00 and 12:00 local time.

2.2. Palletization & Flight Limits: Standard shipments utilizing Europallets are capped at a maximum of 8 Europallets per shipment, subject to a maximum weight limit of 150 kg per pallet and a total limit of 6 pallets per flight.

2.3. Outstation Acceptance Procedures (Origin other than ATH): For any shipment originating from any outstation or airport other than Athens (ATH), Forwarders must submit an advance booking request directly to the Central Cargo Department in Athens and receive explicit written confirmation of acceptance prior to tendering the shipment. Outstation handling agents and stations are strictly unauthorized to confirm or accept cargo without prior written authorization from Athens Cargo.

2.4. Right to Refuse & Operational Reservations: Even if cargo is properly tendered within the specified LAT, the Carrier retains the absolute right to refuse carriage, cancel, or defer shipment to a subsequent flight, without any liability for compensation, under any of the following circumstances:

• (a) Operational & Technical Limitations: Payload capacity constraints, weight & balance limitations, adverse weather conditions, or unexpected fuel requirements.
• (b) Passenger & Baggage Priority: Operational priority accorded to passengers, their checked baggage, or airmail.
• (c) Flight & Airport Security: Any doubts regarding flight safety or security (Aviation Security) concerning packaging, contents, accuracy of cargo declaration, or during physical/X-ray screening.
• (d) Document Non-Compliance: Any omissions, ambiguities, or errors in accompanying customs, regulatory, or shipping documents (AWB / e-AWB). 2.5. Limitation of Liability for Offloading / Non-Carriage: In exercising its rights under Section 2.4, the Carrier’s sole obligation shall be to transport the cargo on its next available flight. The Carrier shall not be liable for any direct, indirect, consequential, or punitive damages, lost profits, or penalties incurred by the Forwarder, shipper, or consignee due to delay.

3. SPECIAL CARGO PROCEDURES (HUMAN REMAINS / ASHES)

3.1. Human Remains (HUM) & Ashes Tendering: Shipments containing Human Remains (HUM) or Ashes must be tendered to the Carrier strictly exactly one (1) day prior to departure. Earlier delivery to airport facilities is expressly prohibited for health and hygiene reasons.

3.2. HUM Weight & Documentation Protocols: HUM shipments are subject to a strict maximum gross weight limit of 200 kg. Although original physical documentation must accompany the shipment upon physical tendering, copies of all required documentation must also be transmitted via email to the Carrier’s Cargo Department prior to physical delivery to guarantee verification. The Carrier’s Export Department must be systematically copied (cc'd) on all related email communications to ensure full operational awareness.

4. CANCELLATIONS & NO-SHOW / DEAD FREIGHT CHARGES

4.1. Capacity Booking & Cancellations: The Forwarder must notify the Carrier in writing of any cancellation or modification of a confirmed booking at least 24 hours prior to the scheduled flight departure time.

4.2. Dead Freight / No-Show Fee: If the Forwarder fails to tender the cargo (No-Show) or tenders a volume/weight that is more than 10% below the reserved capacity without timely written notice, the Carrier reserves the right to charge a Dead Freight Fee equivalent to the agreed freight rate for the unused reserved space.

5. CARGO CATEGORIES, SPECIAL CARGO (VAL/VUN) & LUXURY GOODS

5.1. Cargo Classification: Cargo is categorized into official IATA classifications (General Cargo, Special Cargo, Valuable Cargo - VAL, Vulnerable Cargo - VUN, Dangerous Goods - DGR, etc.) upon booking and AWB issuance.

5.2. Luxury Goods & Special Cargo Conditions: High-value items or luxury goods (such as designer apparel/accessories, electronics, timepieces, etc.) shall be treated and rated as Special Cargo (VAL or VUN) only if all of the following conditions are cumulatively met:

• (a) Expressly declared as Special Cargo using the applicable IATA codes (VAL/VUN) during booking and on the Air Waybill (AWB).

• (b) Accompanied by a valid and active Insurance Certificate covering the transport, presented to the Carrier prior to acceptance.

• (c) Applicable special cargo rates and surcharges have been paid. 5.3. Reclassification to General Cargo: Where luxury goods or high-value items are not explicitly declared as VAL/VUN on the AWB or are not accompanied by the required Insurance Certificate, they shall be classified, handled, transported, and rated strictly as General Cargo. In such events:

• (a) The Carrier assumes no obligation for special vault storage, secure handling, or escort services.

• (b) The Carrier’s liability in the event of loss, damage, or delay remains strictly limited to the standard limits of the Montreal Convention (22 SDRs per kilogram), without any further recourse from the Forwarder or cargo owner.

6. RIGHT TO INSPECT, RE-WEIGH & UNDER-DECLARATION FEES

6.1. Right to Inspect & Re-weigh: The Carrier and its authorized representatives (GHAs) reserve the right to re-weigh, measure, physically inspect, or screen (X-ray) any tendered shipment.

6.2. Binding Findings & Administrative Fee: In the event of a discrepancy between the data declared on the AWB and actual physical findings, the Carrier’s findings shall automatically prevail for freight calculation. Furthermore, if the weight or volume under-declaration exceeds 5%, the Carrier reserves the right to assess an additional Administrative Correction Fee per shipment.

7. INDEMNIFICATION FOR FINES, CUSTOMS VIOLATIONS & DANGEROUS GOODS

7.1. Carrier Indemnification: The Forwarder shall fully indemnify, defend, and hold harmless the Carrier, its employees, and agents against any loss, damage, administrative or customs fines, storage expenses, and legal fees incurred by the Carrier as a result of:

• (a) Incomplete, inaccurate, incorrect, or fraudulent customs, import/export, or shipping documents.
• (b) Undeclared or misdeclared Dangerous Goods (Undeclared DG) tendered for transport.
• (c) Any breach of applicable customs, sanitary, or regulatory requirements by the Forwarder or shipper.

8. INTERNATIONAL SANCTIONS & EMBARGO COMPLIANCE

8.1. Sanctions Warranty: The Forwarder represents and warrants that itself, its clients, ultimate beneficial owners (UBOs), and the cargo tendered comply fully with all applicable international trade sanctions, export controls, and embargoes imposed by the European Union, the United Nations, the United States (OFAC), and relevant national authorities.

8.2. Right of Immediate Cancellation: If the Carrier suspects or determines that a shipment violates sanctions regulations, it reserves the right to immediately cancel carriage, hold the cargo, and terminate business relations without any liability for compensation.

9. CHARGES, PAYMENTS, FINANCIAL SECURITIES & SET-OFF

9.1. Chargeable Weight: Calculated based on actual weight or volumetric weight, whichever is greater, at the point of acceptance, utilizing the standard IATA volumetric ratio ().

9.2. Settlement (CASS / Credit):

• Payments shall be settled through the IATA CASS system in accordance with IATA rules and timelines.
• (Non-CASS shipments): Invoices must be settled within 30 days of invoice date. To secure a credit line, the Forwarder must provide an irrevocable Bank Guarantee covering the credit limit. 9.3. Right of Set-Off: The Carrier retains the unilateral right to set off any overdue amounts owed by the Forwarder against any credits, payables, or claims held by the Forwarder against the Carrier.

10. LIABILITY & NOTICE OF CLAIMS

10.1. The Carrier’s liability for loss, damage, or delay of cargo is strictly limited to the limits established under the Montreal Convention (22 SDRs per kilogram).

10.2. Time Limits for Notice of Claim:

• Damage or partial loss: Written notice within 14 days from the date of receipt.
• Delay: Written notice within 21 days from the date the cargo was placed at the disposal of the recipient.
• Non-delivery (total loss): Written notice within 120 days from the date of issuance of the AWB.