Notice according to the Israeli Consumer Protection Law

According to Israeli Consumer Protection Law (“CPL”), 5741-1981, any transaction carried out in a "long-distance sales transaction" (according to the definition of this term under the Israeli CPL) can be canceled

• within fourteen (14) days of the date of the transaction, or as of the date of receiving the transactions’ summary document (as required under the CPL) and
• no less than seven (7) days, not being days of rest, prior to the departure date of the first flight on your itinerary.

Subject to the provisions of the Law, if you are a consumer who is “disabled”, “senior citizen” or “new immigrant”, as these terms are defined under the CPL, you can cancel a "long-distance sales transaction"

• within four (4) months as of the date of the transaction, or as of the date of receiving the transactions’ summary document (as required under the CPL) and
• no less than seven (7) days, not being days of rest, prior to the departure date of the first flight on your itinerary.

This will apply solely on transactions which included a conversation between yourself and the seller (including a conversation by means of electronic communication). Kindly note that we are entitled to demand documentation to verify your status.

Where a cancellation is made in accordance with the provisions of the CPL, as set forth above, the right of cancellation applies to the order as a whole and to all components comprised therein, including, without limitation, any ancillary services purchased in connection with the order (such as baggage, seat selection, meals, priority services, and any other optional services offered by the airline).

When a cancellation is being made according to the provisions of the CPL as stipulated above, the cancellation fee shall be equal to the lesser between 5% and NIS 100.

When a cancellation under the provisions of the CPL is a result of non-conformance, failure to provide the service at the scheduled date or due to any other alleged breach of contract – you will be entitled to receive a full refund within 14 days from the cancellation notice.

A “long distance transaction” can be cancelled through each of the following methods:

• Orally, through our customer service center, at the telephone number +30 215 215 6510
• By Fax: not available
• By email from our website

The cancellation notice must contain the name of the customer and the identification number.