Special Assistance

Being sensitive towards the passengers who need special assistance to move, Sky Express offers mobility services for people with disabilities and reduced mobility. The provided support services are designed to meet the specific needs of passengers in need of special assistance, offering comfort and safety regarding their moving.

Useful Information concerning the provision of support services

In order for us to better meet your needs for special assistance regarding your moving, please submit your request with Sky Express during the ticket booking process at least 48 hours before your departure.

Sky Express offers you the possibility to submit your request either when you book your ticket “online” or by contacting the Sky Express customer service center.

If you need a wheelchair in order to move, please let us know what kind of assistance you will need:

  • Transfer from the check-in counter and escort to the aircraft’s ladder
  • Transfer from the check-in counter and assistance to board the aircraft
  • Transfer from the check-in counter and assistance until you sit in your seat in the aircraft.

If you have vision problems or if you are a blind and travelling without an attendant, Sky Express staff can help you:

  • during luggage control
  • to board the aircraft
  • to disembark the aircraft and claim your luggage

Trained guide dogs can travel in the cabin free of charge without an animal crate if you have contacted the Sky Express service center in time during the ticketing in order to declare the transport of the “guide” animal and to be informed of the conditions to be met.

Let us know if you have hearing problems so that we can help you with communication.

Passengers with mental or development delays can travel with attendants who are kindly requested to promptly contact the Sky Express service center.

In some cases an accompanying passenger may be required so that the above people can travel.

In exceptional circumstances, for the safety of a disabled passenger, Sky Express may require attendance as a prerequisite to allow the passenger to travel. Such circumstances occur when a mental or other disability prevents the passenger from understanding or/ and following the safety instructions, when the passenger is unable to communicate with the crew because he is deaf or for other medical reasons, when the passenger cannot evacuate on his/ her own either because he/she suffers from quadriplegia or for other medical reasons.

The attendant shall travel at a regular fare, must be an adult and not have reduced mobility or mental capacity.

In some cases, it may be necessary to complete or/ and produce special documents in order to travel. 

For wheelchairs and specialized assistance, showing a medical certificate may be required.

In addition, for the safety of passengers in general but also of the passenger with special needs or in a special state of health, Sky Express may be required to produce a medical certificate regarding the passenger’s ability to travel, in particular if the passenger suffers from mental or developmental delays, in cases where the passenger is in a postoperative period, etc. If you are suffering from a disease or you are in a special health condition, it is recommended that you consult your doctor before your trip, but also inform Sky Express check-in officers of your state of health.

In some cases an accompanying passenger may be required so that the above people can travel.

In exceptional circumstances, for the safety of a disabled passenger, Sky Express may require attendance as a prerequisite to allow the passenger to travel. Such circumstances occur when a mental or other disability prevents the passenger from understanding or/ and following the safety instructions, when the passenger is unable to communicate with the crew because he is deaf or for other medical reasons, when the passenger cannot evacuate on his/ her own either because he/she suffers from quadriplegia or for other medical reasons.

The attendant shall travel at a regular fare, must be an adult and not have reduced mobility or mental capacity.

In some cases, it may be necessary to complete or/ and produce special documents in order to travel.

For wheelchairs and specialized assistance, showing a medical certificate may be required.

In addition, for the safety of passengers in general but also of the passenger with special needs or in a special state of health, Sky Express may be required to produce a medical certificate regarding the passenger’s ability to travel, in particular if the passenger suffers from mental or developmental delays, in cases where the passenger is in a postoperative period, etc. If you are suffering from a disease or you are in a special health condition, it is recommended that you consult your doctor before your trip, but also inform Sky Express check-in officers of your state of health.