With your optimum convenience and safety always in mind and, in light of the latest travel restrictions imposed in our country, we offer you a series of options to help you manage your travel plans as smoothly as possible. We are confident that together, we will see this crisis through and welcome you on board again.
Until then, stay positive and stay safe.
If your flight is canceled for any reason, our Customer Service department will contact you to rearrange your travel plans according to your wishes. If this doesn’t occur shortly, please email us at [email protected].
For bookings made until 4/3/2020 with a flight date until 30/4/2020, we offer you a Flight Voucher so that you may make a brand new reservation at a later time, on any route of our network, either for you or any other passenger. To fill out the form, click here.
For bookings made after 5/3/2020, you may reschedule your flight at a later date in accordance with your fare rules. In the event that you have added the ‘Feel Free’ service, you are entitled to one flight change, free of charge (i.e. waiving the rebooking fee), via our Call Center (email at [email protected] or call at 801 11 28 288, 215215 6510).
If you wish to cancel your reservation altogether, you may do so as per your ticket’s fare rules.
Do you want to issue a new ticket with extra peace of mind?
From 5/3/2020 onwards, we offer you the new ‘Feel Free’ service at just €3, so that you may reserve the option to reschedule your flight for one time, until 30/10/2020, exempting the reissue fee. ‘Feel Free’ is available to everyone upon booking a flight either via www.skyexpress.gr or through our Call Center (801 11 28 288, 215215 6510). Learn more here.
Also, if you seek the utmost flexibility for your next trip, you may opt for our SkySmart fare, as always -the fare that offers you unlimited ticket changes (i.e. without reissue fee), while including exclusive airport services (such as lounge access, use of our Security Fast Lane, as well as the maximum baggage allowance). Learn more here.
Lounges: we maintain the highest standards of hygiene in all our premises; restrooms, tables, buffets and other commonly-used surfaces are cleaned meticulously. In addition, hand sanitizer is available in the lounges as well as other spots (check-in counters, gates).
All our aircraft are disinfected regularly as part of our normal cleaning process, which has been further amplified given the current public health situation. Our experienced cabin crew has been trained with the latest hygiene protocols and procedures, as per WHO and IATA instructions. Out of precaution, we have gone as far as to revoke our catering service, on top of temporarily ceasing the distribution of our inflight magazine FLY (regardless, you may still browse through its pages here). Finally, passengers are offered antiseptic handkerchiefs during their flight
We are continuously readjusting our procedures and internal guidelines to keep abreast with the latest coronavirus developments. This is why our personnel has adhered to rigid safety and hygiene rules from the onset of this crisis.